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Thoughtful after-sales service

The products sold on this website are subject to the Three Guarantees policy. Customers are requested to keep valid certificates to ensure that we can serve you better. In addition to the company's customers enjoy the "three guarantees" of national regulations. You can shop here with more confidence.

Warranty details

  • (1)The goods purchased on this website have a performance failure within 7 days from the date of purchase (subject to arrival registration), you can choose to return, exchange or repair.

    1. After receiving your product, our company will send the problem product to the manufacturer's special maintenance center for testing;
    2. After the test report, if it is not artificially damaged, it is the quality problem of the product itself, our company will promptly refund, exchange or repair according to your requirements.
    3. If the test result is no fault or a fault caused by human factors, our company will notify you in time and consult your handling opinions.
  • (2)For products purchased in our company, performance failure occurs within 15 days from the date of purchase (subject to arrival registration), you can choose to exchange or repair. (Enjoy the 15-day return and replacement of goods without reason, according to "15-day return and replacement without reason rules")

    1. After receiving your product, our company will send the problem product to the manufacturer's special maintenance center for testing;
    2. After the test report, if it is not artificially damaged, it is the quality problem of the product itself, our company will promptly refund, exchange or repair according to your requirements.
    3. If the test result is no fault or a fault caused by human factors, our company will notify you in time and consult your handling opinions.
  • For the products purchased by our company, since the date of purchase (subject to the arrival registration), there will be quality problems caused by non-artificial damage within one year.

    1. After receiving your product, our company will send the problem product to the manufacturer's special maintenance center for testing;
    2. After the test report, if it is not artificially damaged, it is the quality problem of the product itself, our company will promptly refund, exchange or repair according to your requirements.
    3. If the test result is no fault or a fault caused by human factors, our company will notify you in time and consult your handling opinions.

Charged maintenance:

  • (1)For human-induced failures, the company will take charge of maintenance, including:

    1. The inside of the product was disassembled privately or any part of it was replaced;
    2. The barcode in the product is unclear and cannot be judged successfully;
    3. There is water ingress, cracking, damage or corrosion;
    4. Products that have passed the warranty period.
  • (2)Meet the following conditions, you can request a replacement:

    1. The customer unpacked and inspected in front of the delivery person when he received the goods, and found that the goods had quality problems
    2. The actual receipt of the goods is very different from what is described on the website
    3. Exchange process: The customer asks the delivery person to return the goods in person, and then contact us. We will re-ship you within one working day, the arrival time of the goods will be postponed.
  • Meet the following conditions, you can request a return:

    Within two days after the customer receives the goods, 1. It is found that the product has obvious manufacturing defects
    2. The goods are exchanged once but there are still quality problems
    3. Due to human reasons, the goods have not been received more than three days after our promised arrival
    Return process:The customer will contact us within two days after receiving the goods, and we will return your payment by bank transfer within two working days.
  • In the following cases, we have the right to refuse the customer's return request:

    1. The goods are damaged, but did not ask the delivery staff to exchange the goods on the spot when receiving the goods
    2. Return and exchange requirements that exceed the return and exchange deadline
    3. Incomplete goods returned or damaged
    4. Customer shipping documents are missing or incomplete
    5. Products are not provided by us
    6. The goods themselves have no quality problems

business hours

9:00-18:00

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